Returns & Exchanges

At BikesOnline, we want to ensure you are completely satisfied with your ride. If your gear or components aren't the perfect fit, you can return your items within 30 days for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Place the unused items in their original packaging, ensuring all tags and manuals are included to qualify for a full refund.

3

Attach the Label

Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return parcel.

4

Ship and Track

Drop off your package at any authorized carrier location; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing